Technical Support Manager – Plumbing & Heating

Sector:
Technical / Engineering
Category:
Any
Role:
Any
Region:
Greater London, South East
Location:
Hertfordshire
Salary:
£40,000 to £45,000 per annum
Posted:
14-Jul-22
Start Date:
Recruiter:
Mitchell Maguire Limited
Job Ref:
344147-9239-22195

Technical Support Manager – Plumbing & Heating
Job Title: Technical Support Manager – Plumbing & Heating
Industry Sector: Plumbing Contractors, Plumbing Installers, Regional Developers, Housebuilders, Under Floor Heating, UFH Components and Plumbing & Heating Products, Technical Advisor, Technical Support, Customer Service Manager, HVAC
Location: Hertfordshire or surrounding areas

Remuneration: £40,000 - £45,000

Benefits: Comprehensive Benefits Package

The role of the Technical Support Manager – Plumbing & Heating will involve:
• Technical Support Manager role dealing with the design, supply and installation of underfloor heating systems into predominantly new build developments, but also a small amount of renovating housing developments
• Providing technical support for Site Engineers, Pre-Contracts team, Operations and End Users
• Dealing with inbound queries from clients, diagnosing, auctioning and scheduling repair works where necessary
• Manage the diary for the aftersales and engineers ensuring that they’re equipped to complete the job
• Heading up the Customer Service and Technical Department
• Drive and improve the technical and customer services team
• Reporting into the Operations Manager
The ideal applicant will be a Technical Support Manager – Plumbing & Heating with:
• Ideally will be experienced in a technical position within the plumbing and heating market sector
• Must have excellent customer service skills
• Knowledge of underfloor heating is not essential, however would be highly desirable
• Must have man management experience
• Resilient individual able to deal with customer complaints in a professional manor
• Excellent communication skills both written and verbally
• Full UK driving license (for travel into the office as public transport is poor)
• Commercially aware
• Strong organisation and time management skills
Mitchell Maguire is a specialist Technical Construction Recruitment Consultancy, dealing exclusively with Technical Construction Jobs, Technical Construction Vacancies and Specification Positions within: Plumbing Contractors, Plumbing Installers, Regional Developers, Housebuilders, Under Floor Heating, UFH Components and Plumbing & Heating Products, Technical Advisor, Technical Support, Customer Service Manager, HVAC

Contact Details:
Mitchell Maguire Limited
Tel: 01625 527 207
Contact: Charlie Schofield
Email:

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