Technical Product Support Manager – Central Heating

Job Sector:
Contractors, Housebuilders, Distribution, Social Housing
Sub Contractors, Merchants, Distributors
South Yorkshire Office
Salary Description:
Up to £35,000
Start Date:
Mitchell Maguire Limited
Job Ref:

Technical Product Support Manager – Central Heating

Job Title: Technical Product Support Manager – Central Heating

Job reference Number: 790453-7097-2140

Industry Sector: Central Heating, Thermostats, Boilers, Receivers, Valves, Pumps, Underfloor Heating, Wiring and Smart Home

Based: South Yorkshire Office

Basic Salary: Up to £35,000

Benefits: Comprehensive benefits

The role of the Technical Product Support Manager – Central Heating will involve:

• Delivering expert central heating system advice
• Working closely with the field sales team and approved installers
• Telephone based role primarily, you will act as the dedicated technical product support manager
• Product support, and customer facing technical trouble shooting around our clients thermostats
• First line of support, advising on technical aspects of products
• Acting as the link between the sales team and the technical department
• Training product support team
• Product investigations/ fault finding activities
• Fixing specific technical problems with internet suppliers’ hubs
• Testing of new products and apps
• Provide guidance and share expertise with the product support team
• Overseeing our clients’ migration from Zendesk to Zoho Desk

The ideal applicant will be a Technical Product Support Manager – Central Heating experience with:

• Must have knowledge of how central heating systems work
• Heating/ boiler background
• Knowledge of valves, pulps, boilers, receivers are all of interest, specific knowledge of thermostats is not required
• May consider a graduate with heating related qualification
• Team player
• Open to candidates who have had hands on experience fitting central heating systems that are now looking for a desk job
• Flexible in approach
• Hard working
• Good communication skills

The Company:

• Est. 20 years
• Privately held
• Part of a larger global business
• 80 employees

Contact Details:
Mitchell Maguire Limited
Tel: 01625 527 207
Contact: Paul Nicholas

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