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Technical Support Engineer – Boilers & Renewables
Job Title: Technical Support Engineer – Boilers & Renewables
Job reference Number: 192480-6484-2423
Industry Sector: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables
Location: Lisburn Office
Basic Salary: £30,000 – £35,000 + discretionary bonus
Benefits: Comprehensive benefits
The role of the Technical Support Engineer – Boilers & Renewables will involve:
- Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps
- The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products
- The remainder of your time offering technical support to internal stakeholders
- Fielding inbound telephone queries and provide appropriate solutions
- Carry out product training and familiarisation for both colleagues and customers
- Prompt and accurate reporting to the Customer Care Manager
- Ensure compliance with health and safety procedures
The ideal applicant will be a Technical Support Engineer – Boilers & Renewables with:
- Must have a sound technical knowledge of various plumbing & heating associated product
- Ideally specifically in renewables, heat pumps and air sourced heat pumps however would be open
- Would consider engineer, installers, technical support, technical engineers, technical advisors, gurus within the industry
- Positive telephone manor with the ability to resolve customer queries in a professional manor
- IT literate (Microsoft Office)
- Excellent communication skills both written and verbal
- Stable career history
Mitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables